Terms & Conditions

Date- 25/09/2025

Welcome to ZyvoCity.com. These Terms & Conditions (“Terms”) govern your use of our website, services, and products. By accessing, browsing, or making a purchase on ZyvoCity.com, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

1. General Information

  • Website: www.zyvocity.com

  • Business Mail: zyvocity@gmail.com

  • Phone: +91 9732336486

  • Address: Rameswarpur, P.O.- Debagram, P.S.- Naihati, Dist.- Birbhum, Pin – 731220

  • GST Number: 192500149430TRN

These Terms form a legally binding agreement between you (“Customer,” “User,” or “You”) and ZyvoCity (“We,” “Us,” or “Our”).

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or using the site under the supervision of a parent/guardian.

  • You have the legal authority to enter into a binding contract.

  • You will use the website only in accordance with applicable laws.

3. Products & Services

  • All products listed on ZyvoCity.com are described as accurately as possible. However, minor variations in color, size, or appearance may occur due to photography, display settings, or manufacturer changes.

  • We reserve the right to modify, update, or discontinue products at any time without prior notice.

  • Prices displayed on the website are final, inclusive of applicable taxes (as per GST), unless stated otherwise.

4. Orders & Payments

  • Placing an order on ZyvoCity.com signifies your intention to purchase the selected products.

  • Orders are accepted subject to availability and successful payment processing.

  • We support secure online payment methods (credit/debit cards, UPI, net banking, wallets, etc.).

  • By providing payment information, you confirm that you are authorized to use the chosen payment method.

5. Shipping & Delivery

  • We deliver across India through our trusted logistics partners.

  • Delivery timelines may vary depending on your location and product availability.

  • While we make every effort to ensure timely delivery, unforeseen delays may occur due to courier delays, strikes, weather conditions, or other external factors beyond our control.

  • You will receive tracking details once your order is dispatched.

6. Returns, Refunds & Replacements

  • We offer returns and replacements subject to our Return Policy.

  • Products must be returned in unused condition with original packaging and tags intact.

  • Certain categories (personal care, perishable items, intimate wear, etc.) may not be eligible for return due to hygiene/safety reasons.

  • Refunds, where applicable, will be processed to the original payment method within 7–10 business days after inspection of the returned item.

7. User Responsibilities

By using our website, you agree that you will NOT:

  • Use the website for fraudulent or unlawful purposes.

  • Violate intellectual property rights of ZyvoCity or third parties.

  • Attempt to hack, disrupt, or damage the website.

  • Provide false, misleading, or incomplete information during registration, order, or communication.

8. Intellectual Property

  • All logos, graphics, trademarks, content, and design elements on ZyvoCity.com are the intellectual property of ZyvoCity.

  • You may not copy, reproduce, modify, distribute, or exploit any content without prior written permission.

9. Limitation of Liability

  • ZyvoCity shall not be held responsible for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.

  • While we ensure the highest standards, we do not guarantee that the website will always function without error, interruption, or security risks.

10. Privacy & Data Protection

  • We respect your privacy and handle your data responsibly in accordance with our Privacy Policy.

  • By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content, accuracy, or practices of those external websites. Accessing them is at your own risk.

12. Termination of Use

We reserve the right to:

  • Suspend or terminate your account if you violate these Terms.

  • Restrict access to the website for fraudulent, abusive, or unlawful activity.

13. Governing Law & Jurisdiction

  • These Terms shall be governed by and interpreted under the laws of India.

  • Any disputes arising shall fall under the jurisdiction of the courts in Birbhum, West Bengal.

14. Changes to Terms

ZyvoCity reserves the right to modify or update these Terms & Conditions at any time without prior notice. Continued use of the website after changes implies acceptance of the revised Terms.

15. Contact Information

For queries, concerns, or support, contact us at:

  • Business Mail: zyvocity@gmail.com

  • Phone: +91 9732336486

  • Address: Rameswarpur, P.O.- Debagram, P.S.- Naihati, Dist.- Birbhum, Pin – 731220